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　　Core reading

　　In view of the recent accidents concealed in Jingcheng Iron Mine in Xinzhou, Shanxi Province and Honglin Coal Mine in Fuxin, Liaoning Province, the State Administration of Mine Safety is carrying out the "big start and bottom" action of mine accidents concealed, urging all localities to reorganize the mine accident reports received by the system and the accident reports assigned by the State Administration of Mine Safety since 2000, and re-check any unclear ones.

　　□ Rule of Law Daily reporter Cai Yanhong

　　Focus on major hidden dangers and focus on promoting comprehensive improvement of mine safety production; Adhere to the "inspection of enterprises" and "supervision of government", and tighten the responsibility for safe production; Adhere to the problem orientation and strive to improve the quality and efficiency of supervision and law enforcement … … Since the beginning of this year, the State Administration of Mine Safety has adhered to overall development and safety in accordance with the requirements of the decision-making and deployment of the CPC Central Committee and the State Council, focused on preventing and containing serious accidents, strengthened measures and measures, paid close attention to implementation, and made solid efforts in all aspects of mine safety production.

　　Recently, the State Administration of Mine Safety informed that in view of the recent accidents concealed in Jingcheng Iron Mine in Xinzhou, Shanxi Province and Honglin Coal Mine in Fuxin, Liaoning Province, the "big start and bottom" action of mine accidents concealed is being carried out in depth, and all localities are urged to reorganize the mine accident reports received by the system in their jurisdictions since 2000 and the accident reports assigned by the State Administration of Mine Safety, and re-check any unclear ones.

　　Promote the comprehensive improvement of mine safety production

　　According to Liu Tao, the second inspector of the Comprehensive Department of the State Administration of Mine Safety, this year, the bureau focused on major hidden dangers and made efforts to promote the comprehensive improvement of mine safety production. Fully implement the deployment arrangement of the State Council Safety Committee, and focus on the goal of "controlling major risks, eliminating major hidden dangers, managing major disasters and preventing major accidents", carefully deploy and promote the comprehensive rectification of all production, construction and rectification mines in China, the special investigation and rectification of major accidents and the special rectification of open-pit mines.

　　Adhere to the "inspection of enterprises" and "supervision of government" and focus on tightening and compacting the responsibility for safe production. Adhere to the responsibility, responsibility and responsibility of guarding the land, conscientiously perform the core functions of state supervision, improve the mode and method of "supervising government", promote the inspection of enterprises to supervise government, promote and accept each other, consolidate the leadership responsibility of local party committees and governments, the supervision responsibility of departments and the main responsibility of enterprises, and establish the authority of national mine safety supervision.

　　Adhere to prevention in advance and focus on preventing and resolving major security risks. Adhere to safety first, prevention first, strengthen bottom line thinking and extreme thinking, focus on promoting the transformation of mine safety governance model to prevention beforehand, pay close attention to the "three major events" of source governance, monitoring and early warning, and emergency evacuation, effectively prevent and resolve major safety risks, and resolutely curb the occurrence of serious accidents.

　　Adhere to the problem orientation and strive to improve the quality and efficiency of supervision and law enforcement. Adhere to the concept of comprehensive requirements, strict tone and governance to promote supervision, supervision and law enforcement, focus on solving the problem of "looseness and weakness" in law enforcement, tighten the cage of the system, innovate ways and means, make good use of accountability means, effectively improve the quality of hidden danger investigation and rectification, and effectively improve the strong will and ability to find and solve problems.

　　Since the beginning of this year, the situation of mine safety production in China has been generally stable. The number of mine accidents has decreased by 13% year-on-year, and the total number of non-coal mine accidents has continued to decline. However, coal mine accidents have rebounded, and the largest open-pit coal mine accident occurred in Inner Mongolia since the founding of New China.

　　Liu Tao said that in the next step, the State Administration of Mine Safety will take quantitative assessment as the starting point, take the containment of serious accidents as the final inspection standard, and accelerate the construction of a closed, dynamic and hierarchical control system for the whole process of "source management, process control, emergency disposal, investigation and handling" of mine safety risks, effectively identify, control, evade and eliminate potential risks, and resolutely prevent and contain serious accidents.

　　Establish and improve the investigation mechanism for concealed accidents.

　　Recently, accidents were concealed in Jingcheng Iron Mine in Xinzhou, Shanxi Province and Honglin Coal Mine in Fuxin, Liaoning Province, which aroused public concern.

　　According to Ding Baichuan, deputy director of the Accident Investigation and Statistics Department of the State Administration of Mine Safety, after receiving the information of accident concealment, the emergency management department and the State Administration of Mine Safety sent supervision teams to Shanxi and Liaoning respectively to supervise and guide the investigation and handling of accident concealment. Shanxi Province has set up a provincial investigation team headed by the Standing Committee of the Provincial Party Committee and the Executive Vice Governor, with the Deputy Governor and the Director of the Provincial Public Security Department as the deputy heads, to investigate and deal with the series of concealed incidents of Jingcheng Mining. The Supervision Committee of the Shanxi Provincial Commission for Discipline Inspection has set up a special work class to carry out work simultaneously. An accident investigation team headed by the Standing Committee of the Provincial Party Committee and the Executive Vice Governor was set up in Liaoning Province to organize accident investigation. The Liaoning Provincial Public Security Department set up a task force to investigate and deal with hidden accidents, and the Provincial Commission for Discipline Inspection and Supervision set up a responsibility investigation team to work simultaneously.

　　Recently, Jingcheng mining accident concealed incident has been dealt with. Shanxi Provincial Joint Investigation Team reported that it was found that Jingcheng Mining reported 40 production safety accidents and 43 miners died in the past 20 years. At present, the public security organs have taken criminal compulsory measures against 28 suspects in accordance with the law, and the discipline inspection and supervision organs have filed investigations on 16 public officials suspected of serious violations of the law and taken lien measures.

　　"The State Administration of Mine Safety will continue to supervise Shanxi Province and Liaoning Province to complete iron cases, thoroughly investigate and report accidents, seriously pursue accountability according to laws and regulations, and announce the investigation and handling to the public." Ding Baichuan bluntly said that in response to the concealment of mine accidents, the State Administration of Mine Safety has carried out an in-depth campaign to conceal mine accidents, urging all localities to sort out the mine accident reports received by the system in their respective jurisdictions since 2000 and the accident reports assigned by the State Administration of Mine Safety, and re-check those that are unclear.

　　At the same time, the deep-seated reasons behind mine accidents are carefully studied, and suggestions for improvement are put forward from the aspects of standardized law enforcement, accurate accountability and scientific assessment. Establish and improve the working mechanism related to the investigation and handling of concealed accidents, and work together with relevant departments to accurately crack down on concealed accidents. Accelerate the investigation and handling of concealed accidents, deal with the units and personnel involved severely and quickly, announce the results of investigation and handling, and accept social supervision; Organize the production of typical accident warning education films and carry out warning education. Further unblock the channels for concealing and reporting mine accidents, increase the incentives for reporting, and fully mobilize the enthusiasm of insiders such as miners and their families and families of victims.

　　Shoulder the national supervision responsibility of mine safety

　　The supervision system of mine safety in China is "national supervision, local supervision and enterprise responsibility".

　　Li Chunmin, deputy director of the non-coal mine safety supervision department of the State Mine Safety Supervision Bureau, said that in the first half of this year, the provincial bureaus of the Bureau strictly performed their duties of supervision, effectively strengthened their supervision, and monitored the municipal and county governments and their relevant departments for more than 2,000 times, completed the annual supervision plan for local governments in the first half of this year, put forward more than 600 proposals for strengthening and improving the safety supervision of non-coal mines, and found more than 4,000 problems in mine safety production of local governments and their relevant departments.

　　On July 18th, the State Administration of Mine Safety formulated and issued the Opinions on Further Strengthening and Improving the Supervision and Inspection of Mine Safety Supervision of Local Governments, which clarified 13 main contents of supervision and inspection of local governments and their relevant departments by mine safety supervision institutions, and required provincial bureaus to take local governments as the key contents of supervision and inspection, "severely crack down on illegal acts of late reporting, omission and false reporting of accidents, and strictly investigate the accident responsibilities of relevant personnel", and continue to push local governments and their relevant departments to implement mine safety supervision responsibilities and promote the transformation of mine safety governance model to prevention in advance.

　　The State Administration of Mine Safety will further strengthen the supervision and inspection of local governments’ mine safety supervision, constantly improve the quantitative evaluation system of supervision and supervision, promote local governments and their relevant departments to clarify their responsibilities, know their responsibilities and perform their duties, and resolutely shoulder the responsibility of national supervision of mine safety to ensure that the mine safety production situation continues to improve steadily.

　　It is effective to promote the investigation and rectification in various places

　　The reporter learned that since the beginning of this year, the State Administration of Mine Safety has deployed and carried out the 2023 action of special investigation and rectification of major accident hidden dangers and the comprehensive rectification of mine safety production in mines across the country, focusing on the goals of controlling major risks, eliminating major hidden dangers, controlling major disasters and preventing major accidents. Focus on nine special rectifications, such as major disaster management in mines, open-pit mines, open-pit mining, underground mining, illegal hot work and other dangerous operations, trackless transport vehicles in underground mines, safety management of outsourced and rented projects and tailings ponds, and comprehensively urge mining enterprises to carry out self-inspection and self-correction of hidden dangers, carry out law enforcement inspections and supervision and spot checks on key mines, and urge them through regular analysis and issuing letters of suggestions for rectification of major accident hidden dangers to the people’s governments of provinces (autonomous regions and municipalities).

　　Li Dasheng, the mine safety supervisor of the State Mine Safety Supervision Bureau, further introduced that in terms of coal mines, all the 3,110 coal mines included in the rectification scope have completed the self-inspection and self-improvement of hidden dangers, found more than 213,000 hidden dangers, including 1,817 major accidents, and formulated 98,000 safety risk control measures; The superior company of coal mine inspected the full coverage of its coal mine and found 119,000 hidden problems. Through the self-examination and self-correction of the safety production responsibilities of all coal mine staff, 22,000 problems were found and 21,000 safety production responsibility lists of the responsible persons in charge were formulated; More than 1.353 million coal mine employees were trained in safety, 195 "five-post mine managers" were cleared, and 410 safety management and professional and technical personnel were retired; Organized 6074 emergency drills with more than 407,000 participants.

　　In addition, more than 15,000 non-coal mines in China have completed self-inspection and self-modification, achieving full coverage of all normal production and construction mines, and nearly 100,000 hidden dangers have been self-inspected and more than 2,000 major hidden dangers have been discovered. Local regulatory authorities have inspected nearly 30,000 non-coal mines, found more than 80,000 hidden dangers, including nearly 2,000 major hidden dangers, and ordered them to stop production and rectify more than 500 non-coal mines. The provincial bureaus of the State Administration of Mine Safety have monitored local governments and their relevant departments for nearly 2,500 times, found more than 3,800 problems, issued nearly 500 safety supervision proposals, and randomly selected nearly 2,500 non-coal mines, and found nearly 20,000 hidden dangers, including more than 1,700 major hidden dangers, which prompted local mine safety supervision departments to impose administrative penalties for 448 times and ordered them to stop production and construction and rectify 234 mines.

Before class, the teacher was very enthusiastic, and it was very easy to sign up for online learning courses of several thousand yuan. After-school service, the teacher "sees the dragon without seeing the tail", the phone can only be called by the teacher to the students, and the students call back and it becomes an empty number … This learning process really happened to Ms. Feng. She applied for a refund within 24 hours after she signed up for the business management undergraduate course in Suntech-according to the agreement between the two parties, she can get a full refund within 24 hours after signing up. But it is such a refund operation, but Suntech asked Ms. Feng to wait for a month. "It takes only one minute to sign up for the payment, and it is unreasonable to wait for the refund." In the interview, the reporter found that it is almost impossible for students to contact Suntech when they encounter problems. The customer service phone is directly hung up, and online consultation cannot accept complaints. In recent years, disputes over education contract training related to Suntech institutions have continued. It is not difficult to see that the problem of "difficulty in refunding fees", which was admitted by Suntech institutions in the prospectus, is still the "old problem" of this training institution listed in the United States.

It takes one minute to sign up for the refund, but it takes a month.

On the evening of March 5th, Ms. Feng signed up for a business management course in Suntech. After thinking about it all night, she still had some doubts about taking the college entrance examination, so she applied for a refund the next afternoon. "Suntech has regulations that you can apply for a full refund within 24 hours of registration without deducting the handling fee." On the evening of March 6, Ms. Feng received a phone call from the after-sales teacher. "The teacher said that the fee can be refunded, but the refund process will not be completed until April 3, and then it will take another three or four working days to get the money."

It was agreed that you could apply for a full refund within 24 hours, but the actual operation had to wait for one month. Ms. Feng was a little anxious: "The tuition fee was originally 7,780 yuan, and the teacher of Suntech said that there were scholarships subsidized by the state during the epidemic, which could give preferential treatment to the tuition fee in 800 yuan. Moreover, the teacher recommended me to apply for an education loan with Xiaoman Finance. I can’t stop the loan without a refund. I will buy a house and a car in the future, and I am worried that not stopping the loan will affect my credit record. "

What Ms. Feng can’t understand is that when she consulted the course, the teacher of Suntech kept urging herself to fill in the information and sign up, saying that the number of scholarships was limited. If it was not decided, the number of places would be gone. "I wanted to wait for the weekend break to go to Suntech, but as a result, the teacher kept saying that she would complete the order before she got off work."

"It only takes about 1 minute for the down payment and course selection, and it is no problem to apply for staging after work."

Source: Photo courtesy of the parties

"I’ll accept your down payment first, which is 698 yuan, and let’s apply for the rest for 6 periods, each of which is 1047 yuan, without interest."

Source: Photo courtesy of the parties

"This quota is so fast, there are only 100 left in one hour."

Source: Photo courtesy of the parties

Judging from the chat records provided by Ms. Feng, the above are all messages sent to her by the teacher of Suntech. It was at the urging of the teacher that she signed up and paid a down payment of 698 yuan on the same day. I thought there was a full refund within 24 hours as a guarantee, but I didn’t expect a refund, but there was a lot of resistance.

The strange thing about Suntech’s organization: the enthusiasm before the sale is incomparable, and the after-sales disappeared.

If it was established in 2003, Suntech is the "old brand" of the domestic education industry; However, in the interview, the reporter found that there is a strange phenomenon in such an educational institution with the promotion of academic qualifications as its main service content: the pre-sales consultant is extremely enthusiastic and the after-sales customer service is nowhere to be seen.

After receiving the situation reflected by Ms. Feng, the reporter first dialed the telephone number of the after-sales teacher provided by Ms. Feng, but it is strange that this number does not exist. "This phone can only be called by the teacher. If I dial it back, I can’t get through. The teacher said that this is their internal dedicated phone." Ms. Feng said that she originally wanted to contact the after-sales teacher through this phone call, but she also encountered the same problem.

Since the teacher who is directly connected with Ms. Feng can’t be contacted, should Suntech, a training institution with multiple branches all over the country, have a customer service phone number to accept consultations and complaints? Official website, a reporter who searched all over Suntech, didn’t find this phone. I finally found a phone that started with 400, but I was directly hung up after the prompt tone of Suntech. When browsing the official website of Suntech, the online consultation dialog box will pop up from time to time, but the online consultation teacher doesn’t seem to know how to deal with the complaint, leaving a sentence "Transfer after sale" and then there will be no following.

It is difficult for students to find a teacher, but it is easy for teachers to find students. When inquiring about the information of Suntech, the reporter paid attention to the WeChat public account of Suntech, and logged into the APP of Suntech with his mobile phone number. Unexpectedly, he soon received a friend application from a teacher Guo of Suntech, saying that he could answer the related questions of the self-study exam. However, when the reporter said that he wanted to contact the interview students about the refund of fees, Mr. Guo said that Suntech did not have a national unified customer service phone number, and the students could only find the class teacher if they had any questions.

"When I wanted to refund the fee, I found the class teacher. The class teacher asked the after-sales teacher to contact me, and finally gave me a reply that I had to wait for a month. Looking for a class teacher again, the result is still the same. " Ms. Feng said that she would like to know how to contact Suntech when the class teacher and after-sales teacher can’t solve the students’ problems. "You can’t just wait and drag, can you?"

"It is difficult to refund fees" is a long-standing problem. Suntech does not stipulate the time limit for refund.

Ms. Feng told the reporter that when she signed up, she filled out the electronic agreement online, and there was indeed a clause of full refund within 24 hours. But now look closely, there is no specific process about the refund operation in the agreement, that is to say, the agreement does not stipulate the refund time of Suntech.

Searching for major online complaint platforms, there are countless information related to Suntech’s refund problem. According to the reporter’s inquiry through Tianyan, among the 12 opening announcements publicly displayed from June 2018 to December 2019, 4 were related to education and training contract disputes; Among the 26 publicly displayed legal litigation items, disputes with education contracts accounted for 18.

In addition to the difficulty in refunding fees, the false propaganda of Suntech institutions is also quite serious. In July, 2018, Shijingshan Branch of Beijing Administration for Industry and Commerce fined Suntech 900,000 yuan for "making false or misleading commercial propaganda for operators’ goods, or helping other operators to make false or misleading commercial propaganda by organizing false transactions". In May 2019, Beijing Shijingshan District Market Supervision Administration fined Suntech another 280,000 yuan, because "advertisers released information about the performance, function, origin, use, quality, specification, composition, price, producer, expiration date, sales status, honor won, or the content, provider, form, quality, price, sales status, honor won, etc. of services.

In the previous visit, the reporter also found that Suntech institutions had enrolled students under the guise of prestigious schools, so that many domestic universities issued statements refusing to take the blame for Suntech institutions.

From the difficulty of refunding fees to false propaganda, the problems admitted by Suntech in the prospectus have also been criticized by students, but they have not been completely solved for such a long time. As an adult online education institution listed in the United States, Suntech has won the favor of many students by virtue of its status as a listed company. However, according to the actual feedback from the students, there are still many places to be improved in the operation of Suntech. "At least let our students find someone, right? We can’t be like this, let alone whether the problem can be solved, and we don’t even know who to find. " Ms. Feng said that at present, her course has not started at all, and she will always insist on asking Suntech to refund in time. Chief reporter Yu Xiao